Clinic policies

Cancellation, missed appointments and delays

  • Cancellation of an appointment (pediatric follow-up, prenatal care or general medicine) with less than 24 hours notice or missed appointment: 
    • If you need to cancel an appointment, you must notify us at least 24 hours in advance.
    • For all appointments missed with less than 24 hours notice, you will have to pay a fee of $30 in cash or by bank transfer before being rescheduled for another appointment.
    • Please notify us as soon as possible by sending an email to: info@gmflacigogne.com. 
  • Delays:  After a delay of 10 minutes or more, we will have to check with the doctor if he can still see you.
    • If your are late 15 minutes ou more, we will have to reschedule the appointment. Your appointment will be considered missed and fees may apply.

 

RAMQ and fees

  • All medical services offered at GMF La Cigogne are covered by RAMQ:
    • Make sure you have your valid health insurance card on hand at each of your visits.
  • Patients outside RAMQ or invalid RAMQ:
    • If you do not have a health insurance card, ask at reception about the related costs for prenatal care and childbirth.
    • If your card is expired or lost, you will have to pay for your visits. Subsequently, you will have to request reimbursement from RAMQ yourself.
    • If your application is already in progress, but you still have not obtained your card, please contact the RAMQ directly (514-864-3411) to obtain a temporary certificate of your card valid for 1 month. Please have this certificate in hand when you make your appointment.

 

Are not covered by the health insurance card:

  • insurance forms, file summaries, copies of files, cancellation fees, etc.
  • You can see this table displayed at the reception of the clinic.